Frequently Asked Questions
Everything you need to know about your favorite legwear and apparel.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We accept returns on unworn, unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, socks and hosiery must be unopened to qualify for a return.
How should I care for my Hansel from Basel socks?
To ensure the longevity of our delicate knits, we recommend machine washing on a cold, gentle cycle and laying them flat to dry. Avoid tumble drying to prevent shrinkage and maintain elasticity.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What materials do you use in your products?
We pride ourselves on using high-quality fibers, including organic cotton, silk blends, and fine wools. Detailed material compositions are listed on each individual product page.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. Please contact our customer service team as soon as possible; however, we cannot guarantee changes once the fulfillment process has begun.